Your refund and returns policy outlines the conditions and procedures for customers seeking refunds or returns on their purchases. Here’s a summary:

  1. Time Limit: Customers have 20 days from the date of purchase to be eligible for a full refund or exchange. After this period, refunds or exchanges may not be possible.

  2. Eligibility for Return: Items must be unused, in their original condition, and with original packaging to qualify for a return.

  3. Non-returnable Items: Certain items cannot be returned, including perishable goods, intimate or sanitary items, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and some health and personal care items.

  4. Receipt Requirement: A receipt or proof of purchase is necessary to complete a return.

  5. Partial Refunds: In some cases, only partial refunds may be granted, such as for items with obvious signs of use, opened CDs/DVDs/software, items not in their original condition, or returns made after 30 days of delivery.

  6. Refund Process: Upon receiving and inspecting the returned item, customers will be notified via email about the approval or rejection of their refund. If approved, the refund will be processed to the original method of payment.

  7. Late or Missing Refunds: Customers should check their bank accounts and contact their credit card company or bank if they haven’t received a refund after a reasonable period.

  8. Sale Items: Only regular-priced items are eligible for refunds; sale items cannot be refunded.

  9. Exchanges: Items will only be replaced if they are defective or damaged. Customers should contact the provided email address for exchange requests.

  10. Gift Returns: Gift recipients may receive a gift credit upon returning items marked as gifts, while refunds will be issued to the original purchaser for other cases.

  11. Shipping Returns: Customers are responsible for return shipping costs, and these costs are non-refundable. It’s recommended to use trackable shipping services for more expensive items.

  12. Contact Information: Customers can reach out via email for assistance or inquiries regarding refunds and returns.

Overall, the policy aims to provide clear guidelines for customers while protecting the interests of the business.


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