FAQs — Shipping, Care & Custom Orders
Care tips, shipping timelines, returns and custom artwork.
Do you ship worldwide?
Yes. Tracked shipping worldwide. Typical delivery: 5–10 days India, 10–20 days international.
How is packaging handled?
Secure, gift‑ready packaging with shock protection.
How do I clean paper‑mâché?
Wipe gently with a soft dry cloth; avoid soaking or scrubbing; keep away from prolonged moisture.
Is it water‑resistant / food‑safe?
Lacquer handles light splashes; not dishwasher‑safe. Trays for décor or dry items; avoid direct liquids.
Returns & exchanges?
Report damage or incorrect items within 7 days of delivery with photos and order number.
Custom orders / personalization?
Yes — monograms, names, motif variations (Chinar, Cheen, Hazara). Typical timeline 2–3 weeks.
How do I track my order?
Tracking link sent after dispatch via email/WhatsApp; contact us if you need help.