Shipping policy
Payment Policy
01. Pay with your credit card through our secure Stripe payments module.
02. You can pay with your credit card if you don’t have a PayPal account.
03. PayPal Express Checkout
04. In some countries we also facilitate payments through, GPAY, Apple Pay and Ali Pay
Personalization Policy
01. All items are one of a kind and individual.
02. All items are handmade, and there may be imperfections, each item is a piece of art and cannot be replaced with a duplicate one.
Shipment Policy
01. We ship worldwide
02. All our international shipments are fully insured, sent with a tracking number,
and will be shipped 3-4 days after payment.
3. Items shipped from our studio in Hawal, Kashmir via Ship Global post.
It takes around 1-3 weeks getting to the US and Europe.
4. Deliveries overseas may be charged in coasts of costumes (import tax) or Vat (value added tax) according to the states specific law. These charges are hard to predict and are out of our control. Any charge of this kind will be paid by the purchaser.
5. We will not be held responsible for delays or lost items due to customs or postal services, moreover if needed, you are responsible for picking up your item at your nearest post office.
Exchange Policy
1. Exchange or return may be made 14 days from the day of receiving the item, along with the tax invoice receipt.
2. Address of shipping for exchange/return: 57 Ranga Masjid, Opposite Mosque Karal pora road, Srinagar, Jammu and Kashmir, India 190011.
For any other question please contact us at – info@mughalarts.com
