FAQ – Mughal Arts Gallery
1. Do you ship to US and EU?
2. How much is the shipping time to US?
6-22 days depending upon express shipping option selection
3. Do you sell only handmade items?
Yes, we sell purely handmade and crafted paper mache goods
4. You you have an Indian export license?
5. Are you a registered company?
Yes, we are registered and governed by GST, PAN, and IEX laws of India. We also have artisan cards from the Government Kashmir Handicraft department. We are a registered firm.
6. What is your shipping policy?
We ship globally through reputed courier companies. We normally deliver the goods to US, UK, and EU in the span of 7-15 days. However, in rare cases due to different reasons beyond our control, the delivery to international destinations could take up to 40 days.
We accept returns if you get back to us within 7 days of delivery.You just need to ship back at your cost and pack very carefully.
We don’t accept returns if they get damaged during the return. So you as a buyer would need to pack the goods very safely, carefully, and diligently when you want to send them back.
Refund would be processed through Paypal payment gateway. Paypal will adjust its conversion fee of around a total 16 to 18 percent of the actual transaction that was made at the time of purchase and may take about a week’s time to reflect in your actual source of funds.
7. Will I be charged for customs charges in case of International shipping?
All the orders are shipped internationally from our warehouse in Srinagar, Jammu and Kashmir, India to your provided shipping address via reputed international courier companies. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you as a buyer will be responsible for paying these additional fees.
We have the international delivery rating of 4.9 out of 5 on ETSY.com