At Mughal Arts, our Shipping Policy is designed to ensure that every order of handcrafted Kashmiri papier-mâché and artisan décor reaches you safely and on time. Below you’ll find complete information about shipping destinations, delivery timelines, processing, tracking, packaging, and support.
We Ship Worldwide
We deliver Mughal Arts products to customers across the world. All orders are packed carefully in Srinagar, Kashmir, and shipped using reliable courier partners to help ensure safe delivery.
Shipping Policy – Destinations We Serve
We ship to the following regions:
United States (USA)
United Kingdom (UK)
European Union (EU)
Canada
Australia
Middle East (including UAE, Saudi Arabia, and Qatar)
Singapore, Japan, and other parts of Asia
Other international destinations on request
Shipping Carriers
We work with reliable shipping partners depending on destination and shipment type:
DHL Express
FedEx International
India Post or other economy services for select destinations
Estimated Delivery Times
Estimated shipping times after dispatch are:
USA & Canada: 7–30 business days
UK & Europe: 8–30 business days
Australia: 10–30 business days
Middle East: 5–30 business days
Asia: 7–25 business days
Shipping Costs
Shipping charges are calculated at checkout based on destination, package weight, size, and courier service selected. Express shipping may be available at an additional cost.
Order Processing Time
Most orders are processed within 2–4 business days after order confirmation. Custom, personalized, bulk, or made-to-order pieces may require additional preparation time depending on the item and craftsmanship involved.
Custom Products & Processing Delays
Custom, personalized, bulk, and made-to-order products may take 10 to 30 business days for processing before shipment, depending on design, quantity, finishing, and packaging requirements. This processing time is separate from shipping transit time and begins only after order confirmation and receipt of complete customization details.
Tracking Your Order
Once your order has been shipped, we will send a tracking number to your email or phone number, where available. You can use that tracking number on the courier’s official website to monitor shipment progress.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or local handling fees in the destination country. These charges are the responsibility of the buyer and are not included in product prices or shipping charges unless clearly stated otherwise.
Damaged or Lost Shipments
If your order arrives damaged, or if your shipment appears lost in transit, please contact us within 7 days of the expected delivery date. We will coordinate with the shipping carrier and assist with resolution, replacement, or next steps where applicable.
Returns & Refunds
For return, exchange, and refund eligibility, please refer to our Returns & Refunds Policy page. Return shipping costs may apply unless the item received was damaged, defective, or incorrect.
Questions About Our Shipping Policy?
For shipping-related questions, contact us at info@mughalarts.com or call +91 9906-95-7741. Mughal Arts is based in Ranga Masjid, Hawal, Srinagar, Jammu and Kashmir 190011.
Packaging & Handling
Every order is packed with care to protect delicate handcrafted items during transit. Fragile products receive extra wrapping and cushioning, and we aim to use secure packaging suitable for international delivery.
Why Choose Mughal Arts for Your Orders?
At Mughal Arts, we focus on safe packaging, transparent shipping information, and dependable support so you can order authentic Kashmiri handmade products with confidence.
Small fixes
Also update the page so the Returns & Refunds section links to your existing Mughal Arts returns page, because that page already exists in the site footer.
If you want to mirror Wustkar more closely, you can also add a short top line such as “We ship worldwide” near the top of the page, since Wustkar displays that message prominently above its shipping policy content.